Questions about Hostelling
Q. What facilities are available at hostels?
A. You will need to check the microsite for each specific hostel as facilities differ from hostel to hostel and from country to country. Most hostels have self-catering facilities and almost all have lockers for safe-keeping of valuables. Some have bars, and depending on where you go some even have swimming pools and saunas! Almost all hostels provide internet access and international telephones so you can stay in touch no matter where you are. Some hostels are more suited to groups than others. All information on the hostels microsite will help you decide which hostel is best for your group.
Q. Are the rooms ensuite (private bathroom)?
A. Some rooms in hostels have ensuite facilities, i.e. private shower and/or toilet. These rooms are generally limited, however, and are very much in demand. They are also slightly more expensive. You will see the type of room you are choosing when you are selecting the room type and the amount of people in this room type. In some hostels it is possible to book dorm rooms with shared facilities for groups and single en suite rooms for group leaders.
Q. Do the hostels close during the day, and is there any curfew?
A. There is no curfew or closing time in most hostels but you should check the microsite for your particular hostel to confirm that this is the case with regard to your specific accommodation.
Q. How much does it cost to book a hostel online?
A. A service charge of US$2 applies to each booking made. Prices stated are per person per night and payment is made on arrival at the hostel. To place a booking online, a 10% deposit is required for each room/night booked - this deposit will be deducted from the full room rate upon payment at the hostel.
Q. I stayed at a hostel booked through HostelGroupBookings.com and I have a complaint.
A. The hostels on HostelGroupBookings.com are all separate enterprises and we do not own them or manage them, we simply provide them with the facility to accept online reservations, so we do advise that you direct your complaint to the hostel in question during your stay. However we do take all complaints seriously, and will monitor them, and forward them in turn to the hostel.
Q. Do I need to bring my own bed linen or sleeping bag?
A. While some hostels do provide linen free of charge, others will apply a charge for this service. All hostels provide duvets or blankets and private rooms will usually include linen. Once again, it is worth checking the hostel's microsite before travelling.
Q. What are the current exchange rates?
A. When viewing room prices, you can choose to see the room rates in your chosen currency. These exchange rates are updated daily.
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